FAQ

Do you ship abroad?
Yes. We provide worldwide shipping. However, if your delivery country is not on our shipping destination list, feel free to let us know so we’ll find you a solution.

Which courier do you use to fulfill the shipping?
As based in the UK, we send all our orders through the post office.
The shipping will be carried out by UK Royal Mail 1st class for domestic address while UK Royal Mail International Standard for the international order. More details can be found here.

Where do you ship from?
Rather than being shipped by a 3rd party e.g. from Chinese factories etc., all orders are sent by ourselves from UK to guarantee the quality of products. 

How long does shipping take?
Generally, 1-2 business days for UK while 3-8 for EU and 6-15 for the rest of the world. Refer here for details.

Do you provide tracking information?
Tracking is available for upgraded delivery however proof of post may be provided upon customers’ requests for standard delivery.
If order not arrived within a specific time frame, you can choose either a full refund or a re-shipping.